Frequently Asked Questions
Everything you need to know about shopping at Digimap Indonesia.
Are all products sold at Digimap Indonesia original and under warranty?
Yes, as an Apple Authorized Reseller, all products sold at Digimap are 100% original and come with an official manufacturer warranty valid across Indonesia.
What payment methods do you accept?
We accept various payment methods including major credit cards, bank transfers (Virtual Accounts), and popular e-wallets. We also offer 0% installment plans through participating banks.
How long does shipping take and can I track my order?
Standard shipping typically takes 2-5 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.
What is your return and exchange policy?
We offer a return policy for items that are defective or damaged upon arrival. You must report the issue within 48 hours of receiving the product and provide an unboxing video as proof.
Can I pick up my online order at a physical Digimap store?
Yes, we offer a 'Click & Collect' service where you can purchase items online and select a nearby Digimap retail store for convenient pickup.
Do you offer technical support for my new device?
Absolutely. Our team of experts is available to help you with initial setup, data migration, and troubleshooting. You can also visit our service centers for professional technical assistance.