Frequently Asked Questions
Everything you need to know about shopping at Digimap Indonesia
Are all products sold at Digimap Indonesia authentic?
Yes, as an Apple Authorized Reseller, all products sold at Digimap Indonesia are 100% authentic and come with an official manufacturer warranty.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, Mastercard), bank transfers, and popular digital payment platforms such as GoPay and ShopeePay.
How long does shipping take?
Standard shipping typically takes 2-5 business days depending on your location within Indonesia. Express shipping options are also available for select cities.
What is your return policy for defective items?
If you receive a defective product, you can return it within 7 days of receipt for an exchange or refund, provided it is in its original packaging with all accessories included.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer installment plans for high-value purchases?
We offer 0% installment plans for up to 12 or 24 months with participating banks to make your technology purchases more affordable.