Returns & Exchanges
At Digimap Indonesia, we are committed to ensuring your satisfaction with every purchase. If your product is defective or does not meet our quality standards, you may return or exchange it within 7 days of receipt.
Check Eligibility
Ensure the item is in its original condition, unopened, and includes all original packaging, manuals, and warranty cards.
Submit a Request
Contact our customer service team or visit a Digimap retail outlet with your original invoice and proof of purchase to initiate the return process.
Technical Inspection
Our authorized technicians will perform a comprehensive diagnostic to verify the reported issue and confirm the item's eligibility for exchange.
Resolution
Once approved, we will provide a replacement unit of the same model or issue a refund if the specific stock is no longer available.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing